To ensure you have an AMAZING shopping experience we offer a 14 day returns policy for Australian customers, and 30 days for international customers. Full priced items that are returned are eligible for a refund, exchange, or store credit.
A Returns Sheet is included with your order on the back of your invoice which contains instructions on how to receive a refund, exchange, or credit for your item. If you have misplaced your returns sheet, please click here to download our return form.
Please return your item to the below address:
DEAR DOCTOR unit 1909/ 83-85 Spring Street, Bondi Junction. NSW 2022, Australia
Any sale items are final sales and cannot be returned, credited, or exchanged.
This includes any items purchased using a promotional code.
The item must be returned in the mint condition it was sent out as: unworn, unwashed and with all tags attached, or it will be rejected. Dear Doctor reserves the right to deny a refund if items are returned late, used, soiled, worn or damaged in any way. They will then be returned to the customer.
If any sale items are returned – OR – returned after 14 days, they will be shipped back to the customer by the customers expense or discarded within 30 days.
The cost of return shipping is at the customer’s expense and is non-refundable. If you return your item/s for an exchange, we will send the new size back to you with no additional charges for the first exchange (for full priced products, Australian customers only), however the cost to return the item back to us is the customer responsibility.
We recommend returning items through traceable mail, as any returned items that are not received by Dear Doctor will not be issued a refund. Dear Doctor will not issue a refund on items that are not received or are lost in transit.
All exchanges must be of equal or higher value to the initial garment cost. If you wish to exchange for an item of lesser value, you will be issued a credit note for our online store of the difference between the two garments, excluding shipping costs. Shipping on exchanges is free for your first exchange!
We are unable to credit original shipping costs unless the item is faulty or there was a dispatch error by Dear Doctor. Returns are processed within 5 business days of receiving your return.
If you have questions, or are unsure about anything to do with our Return Policy please email us firstname.lastname@example.org